Frequently Asked Questions

We are sorry we do not allow any pets on site. This is not only due to health and safety, but our friendly Forge Dogs do not like to share their home or attention!

If you are not sure when the lucky recipient/recipients are free to use their voucher. Please do not worry, select ‘purchase as a gift voucher’ and this gives them up to 18months to book with us.  Oldfield Forge Experience Day’s is open 7 days a week all year round and close for two weeks at Christmas. Weekends, do have to be booked well in advance.

We have built good relationships with surrounding campsites, B&B's and hotels. Here is a list of our recommended accommodation options when visiting The Forge:

B&B

• The Garway Moon 
• The Kilpeck Inn
• The Bell at Skenfrith
• The New Inn Herefordshire
• The Cider Mill at Little Garway
• The Old Dairy Farmhouse Air B&B
• Premier Inn hotel Hotels in Hereford, Ross-on-wye & Monmouthshire

Campsites

• The Dragon Gate
• Trippenkennett Farm
• Burhope farm Campsite
• Woodland Tipis
• Apple Tree Cabin

Hotels

• Holmer Park
• Celtic Manor
• Holme Lacy House

Group Accommodation

• Old Forge Cottage
• Upper Field Farm
• HS Activities 

If you have taken a fancy to one of our other experience packages, we can of course upgrade you to that particular package. In order to upgrade you need:

• A valid voucher or coupon
• The details of your voucher
• To agree on the upgrade cost

Unfortunately, Groupon vouchers are not available to be upgraded. Vouchers can be upgraded, however, they cannot be downgraded or refunded.

To order your lunch for 12oclock delivery please contact The Garway Moon Inn (01600 750 270)

They do require at least five days notice to avoid disappointment. Please note that we do not deal personally with these lunches – please inform the Inn of any food allergies or intolerances.

Your personal protective equipment is provided on arrival. Please do not feel you have to buy this for your visit. However, if you do have your own at home and prefer to bring this with you, then you are more than welcome too.

A t-shirt with a jumper is preferred, no flammable tops such as lycra are allowed to be worn. Jeans or trousers are recommended to be worn. No vests or short-sleeved tops where skin is exposed is advised. No loose cuffs or torn clothing are to be worn, as these can act as a snagging hazard. Shorts or skirts are also not permitted. Overalls can be worn, however, leather aprons are preferred and provided.

If you have steel toe capped boots or supportive footwear then this is preferred.  For examples; trainers, ankle boots, walking boots. Open toe shoes or trousers tucked into boots are not allowed.

We do ask for long hair must be tied back and to remove rings, watches or bracelets in the workshop as these pose a snagging hazard.

We offer a full refund within 28 days of purchase. The return period will expire 28 days from the day on which you made your purchase, after the 28 days of purchase a full refund will not be permitted.

To receive a full refund:

• It must be less than 28 days since you received your item.
• You must have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.
• If you have a voucher, the date must not have been booked yet. Or, if it has been booked, the date of your booking must not be in the next three weeks.
• Provide a reason for your refund.

For more information please see our Refund Policy.

We require a minimum of 21 days cancellation notice prior to your scheduled arrival date. Re-booking for bookings made are not permitted unless a relevant medical condition or family bereavement prevents the participant from attending. Please check our Cancellation Policy for more information.