Frequently Asked Questions

The office hours are Monday- Friday 9am-3pm.

We are a family run company and if your call is urgent, please contact 07716152354. Alternatively, you can email info@oldfieldforge.co.uk

Please don't worry, sometimes that happens.

On our Vouchers page, when you come to select, "I have a voucher from...", please choose Oldfield Forge (other)

Enter voucher number along with receipt number and a member of our team will be in touch within 24 hours of submission.

To redeem your voucher visit our Vouchers page, and from the left-hand side, select and verify your voucher details and a member of the booking team will be in touch.

Please note that your chosen date and time may appear available, however, due to our Covid-19 restrictions, we may come back to you with a slightly different time or offer an alternative day. We are trying our utmost to accommodate your request and keep our guests safe.

We are sorry Groupon vouchers are running at a discount rate and do have to be used Monday – Friday in between the four months they are valid for. For this reason, we do not allow upgrades to weekends or other experience packages.

We are sorry Groupon vouchers are running at a discount rate and do have to be used Monday – Friday in between the four months they are valid for.

We are sincerely sorry, as much as we appreciate your hard work and effort in looking after the country, we are unable to offer any discount on our vouchers.

Vouchers are valid for a full 18 months from the date of purchase and must be used during this period.

After the expiry date, the voucher cannot be used unless an extension period has been agreed with us in writing. These restrictions form an important part of your contract with us and we do hope you agree that they are fair and reasonable. They are imposed simply because we cannot expect to replace a cancelled booking in less than 21 days.

Please note Groupon Vouchers are valid for 4 months Monday – Friday.

Our e-vouchers are sent automatically on purchase to the email address provided. If you would like to have a gift receipt, please email our booking team and they will happily forward this for you to personalise and add to the e-voucher.

Our e-vouchers are sent automatically on purchase to the email address provided. If you would like to have a gift receipt, please email our booking team and they will happily forward this for you to personalise and add to the e-voucher.

The largest group we can currently accommodate is 30 people.

If you are not sure when the lucky recipient/recipients are free to use their voucher. Please do not worry, select ‘purchase as a gift voucher’ and this gives them up to 18months to book with us.  Oldfield Forge Experience Day’s is open 7 days a week all year round and close for two weeks at Christmas. Weekends, do have to be booked well in advance.

If you have taken a fancy to one of our other experience packages, we can of course upgrade you to that particular package. In order to upgrade you need:

• A valid voucher or coupon
• The details of your voucher
• To agree on the upgrade cost

Unfortunately, Groupon vouchers are not available to be upgraded. Vouchers can be upgraded, however, they cannot be downgraded or refunded.

We offer a full refund within 28 days of purchase. The return period will expire 28 days from the day on which you made your purchase, after the 28 days of purchase a full refund will not be permitted.

To receive a full refund:

• It must be less than 28 days since you received your item.
• You must have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.
• If you have a voucher, the date must not have been booked yet. Or, if it has been booked, the date of your booking must not be in the next three weeks.
• Provide a reason for your refund.

For more information please see our Refund Policy.

We require a minimum of 21 days cancellation notice prior to your scheduled arrival date. Re-booking for bookings made are not permitted unless a relevant medical condition or family bereavement prevents the participant from attending. Please check our Cancellation Policy for more information.