We offer a full refund within the 28 days of purchase. The return period will expire 28 days from the day on which you made your purchase, after the 28 days of purchase a full refund will not be permitted.
To receive a full refund:
- It must be less than 28 days since you received your item.
- You must have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.
- If you have a voucher, the date must not have been booked yet. Or, if it has been booked, the date of your booking must not be in the next three weeks.
- Provide a reason for your refund.
If you don’t have proof of purchase, we cannot offer you a refund.
Vouchers are valid for a full 18 months from the date of purchase and must be used during this period. After the expiry date the voucher cannot be used unless an extension period has been agreed with us in writing.
These restrictions form an important part of your contract with us and we do hope you agree that they are fair and reasonable. They are imposed simply because we cannot expect to replace a cancelled booking in less than 21 days.