Cookie & Privacy Policy

Oldfield Forge Ltd is family run business. For simplicity throughout this notice, ‘we’ and ‘us’ means Oldfield Forge Ltd and its brands. ‘You’ and ‘your group’ means you and your party members or anyone for whom you are making a booking.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. We collect some personal data, for example when you book an activity with us, use our website or contact us. When using the term ‘personal data’ in our Privacy Policy, we mean information that relates to you (or member of your group) and allows us to identify you (or members of your group), either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your itinerary such as your booking reference number or information on how you use our website or how you interact with us.


1.1 By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

1.2 If you do not agree to these terms, you must not use our site.


2.1 We may collect, store and use the following kinds of personal data:

2.1a information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

2.2b information relating to any transactions carried out between you and Us on or in relation to this website, including information relating to any services;

2.2c information that you provide to us for the purposes of registering with Us (this includes use of website shop);

2.2d information that you provide to Us for the purpose of subscribing to our website services, email notifications and/or newsletters; and

2.2e any other information that you choose to send to Us.

Requesting information or booking quotation

Your name, contact details and query will be recorded when you fill out a contact form. We will use your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Making a booking

If you have a booking with us we may have records of your name, gender, date of birth, email and telephone number(s). We hold details of your interactions with us through conversations with our sales and support teams, on centre, or online. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of bookings you made, items added to your basket, voucher redemptions and how and when you contact us.

Organisation of your activity

We hold copies of documents and information you provide. This may include details of your full name, address, date of birth and facial image. Some of the personal data we hold for your party members may include for example party member’s name, gender, date of birth and dietary requirements. We presume you have gained the necessary consent from party members / parents / guardians to use their personal data.

Contact Post – Event

We retain your comments, feedback and product reviews. We hold your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.


3.1 A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

3.2 We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to keep track of you whilst you navigate the website, and will use the persistent cookies to enable our website to recognise you when you visit.

3.3 Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

3.4 Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites, including this one.


4.1 Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

4.2 We may use your personal information to:

4.2a administer the website;

4.2b enable your use of the services available on the website;

4.2c send you email notifications which you have specifically requested;

4.2d send to you our newsletter and other marketing communications relating to our business which We think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform Us at any time if you no longer require marketing communications);

4.2e send to you goods purchased via the website, and supply to you services purchased via the website;

4.2f send you statements and invoices to you and collect payments from you;

4.2g send you general commercial communications;

4.2h deal with enquiries and complaints made by or about you relating to the website;

4.2i we will never provide your personal information to any third parties for the purpose of direct marketing; and

4.2j all our website financial transactions are handled through our payment services provider, WorldPay. You can review the WorldPay privacy policy at We will share information with WorldPay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.


5.1 We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractor insofar as reasonably necessary for the purposes as set out in this privacy policy.

5.2 In addition, We may disclose information about you:

5.2a to the extent that We are required to do so by law;

5.2b in connection with any legal proceedings or prospective legal proceedings;

5.2c in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

5.2d to the purchaser (or prospective purchaser) of any business or asset which We are (or are contemplating) selling.

5.2e Except as provided in this privacy policy, we will not provide your information to third parties.


6.1 Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

6.2 You expressly agree to such transfers of personal information.


7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide to Us within the EEA on our secure servers. All electronic transactions you make to or receive from Us will be encrypted.

7.3 Data transmission over the internet is inherently insecure, and We cannot guarantee the security of data sent over the internet.

7.4 You are responsible for keeping your password and user details confidential. We will not ask you for your password.


8.1 We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.


9.1 You may instruct Us to provide you with any personal information We hold about you. You may instruct Us not to process your personal data for marketing purposes by email at any time.


10.1 Oldfield Forge Ltd websites will contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.


11.1 Please let Us know if the personal information which We hold about you needs to be corrected or updated.


12.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.


13.1 We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities, or for any other reason that in our absolute discretion We deem necessary.


14.1 Our site is made available free of charge.

14.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

14.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


15.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

15.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

15.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

15.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

15.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

15.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


16.1 We do not guarantee that our site will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.


17.1 If you do have any questions about this privacy policy or our treatment of you date, please write to us, Oldfield Forge Ltd, Garway Hill, Hereford, HR2 8HA


18.1 These terms of use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction in the event of any dispute which arises in connection with these terms.


20. The data controller responsible for our website is Oldfield Forge Ltd.

Privacy Policy


Welcome to Oldfield Forge Limited’s privacy policy.

Oldfield Forge Limited respects your privacy and is committed to protecting your personal data.

1  Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Oldfield Forge Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you make a booking, contact us via email and/or telephone, purchase a product or service, sign up to our newsletter or take part in a competition.

This website is not intended for children. However, when we collect personal data relating to children, via a group booking made by an adult (for example), we recognise that children have the same rights as adults over their personal data and special protection is afforded to the personal data relating to children.


Oldfield Forge Limited is the controller and responsible for your personal data (collectively referred to as “Oldfield Forge Limited”, “we”, “us” or “our” in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager on:

Email address:

Postal address: Oldfield Forge Limited, Garway Hill, Hereford, HR2 8HA

Telephone number: 01981 580016

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. 

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2  The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier (including social media username, where applicable), marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone number.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us, including your booking reference number.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, referral source, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username (including social media username, where applicable) and password, purchases or orders made by you, your interests, preferences, feedback, product reviews and survey responses. This includes details of your interactions with us through conversations held with our sales and support teams, via a call or online. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of bookings you made, items added to your basket, voucher redemptions and how and when you contact us.
  • Usage Data includes information about how you use our website (including length of visit, and number of page views), products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.  Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

We collect Special Categories of Personal Data about you, via our third-party booking system operated by BookingHound, and this includes details about your dietary requirements and information about your health/potential pregnancy. We do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3  How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions.  You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.
  • Automated technologies or interactions.  As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns.  We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.
  • Third parties  We will receive personal data about you from various third parties, as set out below:
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services, such as Stripe, based inside and outside the UK.
  • Identity, Contact and Special Categories of Personal Data from BookingHound, who are the third-party booking system based in the UK that we use and who process (on our behalf) the Personal Data you provide to them.

4   How we use your personal data

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.  We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.  We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).  You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • Where we need to comply with a legal obligation. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message.  You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.  We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.  Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful Basis for processing including basis of legitimate interest

To register you as a new customer, (a) Identity Performance of a contract with you

including registration for the (b) Contact

use of our online shop located


To process and deliver your order including: (a) Identity (a) Performance of a contract with you

(a) Manage payments, fees and charges (b) Contact (b) Necessary for our legitimate interests

(b) Collect and recover money owed to us (c) Financial (to recover debts due to us)

(d) Transaction

(e) Marketing and Communications

To manage our relationship with you which will include: (a) Identity (a) Performance of a contract with you

(a) Notifying you about changes to our terms or (b) Contact (b) Necessary to comply with a legal obligation

privacy policy (b) Asking you to leave a review (c) Profile (c) Necessary for our legitimate interests (to keep

(d) Marketing and our records updated and to study how customers

Communications use our products/services)

To enable you to partake in a prize draw (a) Identity (a) Performance of a contract with you

and/or a competition (b) Contact (b) Necessary for our legitimate interests (to study

(c) Profile how customers use our products/services, to develop

(d) Usage them and grow our business)

(e) Marketing and


To administer and protect our business and (a) Identity (a) Necessary for our legitimate interests (for running

this website (including troubleshooting, data (b) Contact our business, provision of administration and IT services,

analysis, testing, system maintenance, support, (c) Technical network security, to prevent fraud and in the context

reporting and hosting of data) of a business reorganisation or group restructuring


(b) Necessary to comply with a legal obligation

To deliver relevant website content and (a) Identity Necessary for our legitimate interests (to study

advertisements to you and measure or (b) Contact how customers use our products/services, to

understand the effectiveness of the (c) Profile develop them, to grow our business and to inform

advertising we serve to you (d) Usage our marketing strategy)

(e) Marketing and


(f) Technical

To use data analytics to improve our website, (a) Technical Necessary for our legitimate interests (to define

products/services, marketing, customer (b) Usage types of customers for our products and services,

relationships and experiences to keep our website updated and relevant, to develop

our business and to inform our marketing strategy)

To make suggestions and recommendations (a) Identity Necessary for our legitimate interests (to develop

to you about goods or services that may (b) Contact our products/services and grow our business)

be of interest to you (c) Technical

(d) Usage

(e) Profile

(f) Marketing and



We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will never share your personal data with any third parties for the purpose of direct marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

1  Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above, within the section called ‘Purposes for which we will use your personal data’:

  • External Third Parties such as Stripe.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets or from whom we may receive investment. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens in the ownership of our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.  We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

2  International transfers

Some of our external third parties (such as Stripe) have offices based outside the UK, so their processing of your personal data may involve a transfer of data outside the UK.

Whenever your personal data is transferred outside of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; and 
  • Where we use certain service providers (such as Stripe), we ensure specific contracts, approved for use in the UK, are put in place which give personal data the same protection it has in the UK. 

In terms of our third-party booking system (BookingHound), they do not transfer the Personal Data collected to external third parties (unless required to do so by law) and state in their Terms of Use that they will not transfer any Personal Data outside the European Economic Area unless they have obtained prior consent from us.

In relation to our own website, we use a website host called Orphans Press Ltd who use servers provided by Hetzner Online GmbH which are located in Germany, which could involve a transfer of your personal data to this location. The servers are maintained and secured by Orphans Press Ltd.

Please contact us if you want further information on the specific mechanism used when transferring your personal data out of the UK.

3  Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4  Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.  We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request Erasure in Your Legal Rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

5  Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. 

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data’s accuracy.
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party.  We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at:

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.