Terms & Conditions

General Terms & Conditions

Oldfield Forge Ltd is family run business. For simplicity throughout these Terms and Conditions, ‘we’ and ‘us’ means Oldfield Forge Ltd and its brands. ‘You’ and ‘your group’ means you and your party members or anyone for whom you are making a booking.

Your safety whilst attending an experience day at Oldfield Forge Ltd is of the upmost importance and you will be provided with appropriate safety equipment and instructions on the day. Due to the nature of our experience day packages, they can be physically demanding and  the potential for minor injury exists. Therefore, if you have any concerns, we recommend you seek advice  from your doctor (prior to attending an experience day) or speak to a member of the Oldfield Forge Ltd booking team, who would be happy to assist.

Email – [email protected]

Booking Process

To book your voucher, please visit our online calendar. Please note, a £1.50 booking fee applies when a voucher is redeemed. Bookings placed using a voucher are provisional and are only confirmed once accepted by us, which will be indicated to you when you receive an email from us confirming the voucher is ‘active’.

If you need assistance in booking, please email our booking team ([email protected]) or telephone 01981 580016. Our office hours are Monday – Friday, 9am – 3pm. 

If you have purchased a voucher or experience day via a third-party provider, such provider acts on our behalf as an agent, rather than a reseller. Therefore, for the avoidance of doubt, these Terms and Conditions (including our cancellation/re-booking and refund provisions) shall apply even if you complete a purchase via a third-party provider.

  

Booking confirmation 

Once your booking has been confirmed, you will receive confirmation of your booked event, your receipt and update reminders of your booking. Your confirmation will provide full details of the event and any other specific information. If you do not receive these details, contact us immediately. If you fail to do this and subsequently cannot find the venue you must accept full responsibility. We can be contacted by phone, Monday – Friday between the hours of 9am – 3pm on 01981 580016. Alternatively, you can email our booking team [email protected].  Please have full details of your booked event to hand.​​

Cancellation

We require a minimum of 14 days cancellation notice prior to your scheduled arrival date.

In the event of cancellation or booking amendments made less than 14 days before the event (due to reasons including, but not limited to, medical conditions, family bereavements and family/work commitments,) or failure to attend the event, you will forfeit your booking. Unfortunately, no exceptions can be made.

In such circumstances, Oldfield Forge Ltd shall be entitled to retain full payment and shall charge an appropriate fixed cancellation fee (as outlined in the table below), which is reflective of the direct losses we would incur by losing the booking.

For the avoidance of doubt, in relation to potentially adverse weather conditions, Oldfield Forge Ltd will operate experience days only when it is safe to do so. If you wish to cancel a booking due to your perception of the weather (when we have deemed it is safe for an experience day to proceed), you will forfeit your booking.   

Group bookings of over four people require you to provide a minimum of 6 weeks’ notice, in order to rebook without incurring a cancellation charge.

  • Cancellation fee per person / package:

Package                                                                      Cancellation Fee per person (inclusive of VAT)

Three hours / (Half Day) Just For Fun                     £30.00

Five hours / (Full Day) Just For Fun                         £40.00

One Day Knife Making                                                £62.00

One Day Axe Head Making                                       £78.00

One Day Hammer Making                                         £78.00

Dagger Making For Two                                           £78.00

Dagger Making For One                                            £89.00   

Two Day Sword Making For Two                           £145.00

Three Day Sword Making For One                         £190.00

Three Hours / (Half Day) Couples Day Date         £55.00

Five Hours / (Full Day) Couples Day Date             £75.00

Axe Making & Throwing                                          £125.00   

Three Hour Forging & Cider Tasting                        £49.00

Ring Making For Two                                                 £80.00

Ring Making For One                                                 £62.00

Two Day Cu-Mai Making For One                          £165.00

Two Day Damascus Knife Making For One            £165.00

Two Day Damascus Ring Making For Two            £165.00

Three Hours/ (Half Day) BBQ Tool Making           £30.00

Three Hours / (Half Day) Sausage Sizzler              £30.00

Wedding Cake Knife & Server Set                          £150.00

Please make sure you understand these rules regarding the changing or cancellation of a booking at short notice as a refund or booking amendment cannot be offered in the circumstances outlined above.

Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for leisure activities booked for a specific date, which is in line with Regulation 28(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that, once the booking is in place, your right to cancel ends. Please find below a summary of our policy:

  • Group booking (of over four people) – Cancelling or reducing numbers less than 6 weeks prior to arrival date means no refund will be issued.  
  • More than 14 days prior to arrival date: Booking can be amended and re-booked within the expiry date of the voucher. Re-bookings can be made 7 days a week. 
  • 14 days or less prior to arrival date: No refund is issued and the appropriate fixed cancellation fee (as outlined in Table 1 above) will be charged. If you wish to re-book when providing less than 14 days’ notice prior to arrival, then such re-booking must be made on a weekday (Monday – Friday), excluding bank holidays, in order to avoid peak times when availability is limited.     

Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us. Email [email protected]. The 14 day rule includes weekends and bank holidays. Any reduction in numbers must also be in writing and acknowledged in writing by us to be considered valid. Any changes in participant numbers are subject to the same cancellation charges as stated above. Verbal changes and cancellations are not accepted in any circumstances.

These restrictions form an important part of your contract with us and we do hope you agree that they are fair and reasonable. They are imposed simply because we cannot expect to replace a cancelled booking in less than 14 days. Our policy complies with regulations and guidelines as laid down by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We welcome any inspection of our processes in this regard.​

Refund

All our website financial transactions are handled through our payment services provider, Stripe. You can review Stripe’s privacy policy at https://stripe.com/gb/privacy. We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

We offer a full refund on unused vouchers, within 28 days of purchase. The return period will expire 28 days from the day on which you made your purchase. After the 28 days of purchase a full refund will not be permitted. Should you be deemed eligible for a refund, the absolute maximum amount you will be entitled to is the total you have paid to us and will not extend to consequential loss or claimed inconvenience or stress, howsoever caused. No exceptions are made in this regard. If you have taken part in any of our experience days packages, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim. Direct bookings for example but not limited to a purchase made via “Book Now” on our website are not eligible for a refund under any circumstances.

To receive a full refund:

  • It must be less than 28 days since you purchased your voucher.
  • You must have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.
  • If you have a voucher, the date must not have been booked yet.
  • Provide a reason for your refund. If there is not a valid reason for a refund, an admin/transaction charge will be applied. 
  • If your booking has been made after the 28 days of purchase and you wish to down grade to an alternative package,  the outstanding amount is none refundable.

If you don’t have proof of purchase, we cannot offer you a refund.

Vouchers are valid for a full 18 months from the date of purchase and must be used during this period. After the expiry date the voucher cannot be used unless an extension period has been agreed with us in writing and the appropriate extension fee has been paid.

​​Vouchers & Coupons

All vouchers and coupons are valid for 18 months from the date of purchase and must be used within this period. Bookings can be made up to 7 days a week, except re-bookings which relate to cancellations made14 days or less prior to the arrival date, which must be made on a weekday (Monday – Friday), excluding bank holidays, in order to avoid peak times when availability is limited.  

After the expiry date the voucher cannot be used unless an extension period has been agreed with us in writing. If you wish to extend the voucher, an extension fee of £25.00 per month, per person, per package will apply from the expiry date.

Please note, if a booking is made near the expiry date of the voucher and cancelled within 14 days prior to the arrival date, the cancellation fee will apply and an extension fee will be incurred (if you wish to extend the expiry date of the voucher).

Coupon vouchers are valid for experience days only and cannot be used to purchase items within our showroom or online shop. Once your coupon voucher has expired, this is no longer available to be used (unless it has been extended, in accordance with the terms outlined above). 

Sale/ Discounted codes only apply to new direct purchases. This cannot be applied to an existing order or booking.

Refunds in relation to goods purchased via the online shop

If you think there is something wrong with your product, you must contact us on [email protected] or call us on 01981 580016. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

If your product is goods, for example, items purchased from our online shop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund. 
  • Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. 
  • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

Exclusion From Oldfield Forge Experience Days  

The Oldfield Forge Ltd Experience Day team have the right, at all times, to refuse participants access to the forge at any stage of the booking and remove them from their venue, if in their opinion, the participants :

  • are under the permitted age;
  • are unfit to take part in the activity because of physical or mental impairment;
  • are under the influence of alcohol or drugs;
  • have arrived too late to take part in the pre-activity briefing;
  • consider them to be a danger to themselves, other participants or members of staff; or
  • are displaying aggressive and abusive behaviour (verbal or physical).

If any of the occurrences listed above apply, the booking will be deemed to have been cancelled and cancellation charges will apply. There are no exceptions.

Personal Safety At Oldfield Forge Experience Days

Whilst all our blacksmith packages are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue.

You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the team immediately.

You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself.

It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety, together with that of any minors for whom you have responsibility. Please note, all minors (under the age of 16 years) must be accompanied and supervised by a parent or guardian on site at all times.

You will be required to sign a disclaimer before taking part in any of our activities to say you are mentally and medically fit and well. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.

​Limitation of Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

References to liability in this section include every kind of liability arising under or in connection with these Terms and Conditions, including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

Neither party may benefit from the limitations and exclusions set out in this clause in respect of any liability arising from its deliberate default.

Nothing in this section shall limit your payment obligations under these Terms and Conditions.

Our total liability to you shall not exceed our insurance cover, as set out below:

i) £10,000,000 in relation to any one incident, concerning Public Liability; and

ii) £10,000,000 in total for any one period of insurance (i.e. one year) in relation to Product Liability.  

Please note this liability cap does not apply to acts of negligence, fraud, deliberate default or any other liability which cannot be excluded by law.

If you are a business customer, we shall not be held liable for any:

  • Loss of profits, sales, business or revenue;
  • Loss of agreements or contracts;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.

Please note, if you are a consumer, we only provide our services for domestic and private use. You agree not to make use of our services for any commercial or business purposes, and we have no liability to you for any loss of profit, sales, business or revenue, loss of agreements or contracts, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

Experience Day Descriptions  

Our website is updated regularly, and all activities are described in as much detail as possible and are correct at the time each booking is made.

All timings for activities are the total time for the sessions and not an indication of a per person allocation.

From time to time our packages do change both in price, type and duration. Our team will make every effort to provide additional information and clarification about any of our featured activities, however, customers are deemed to have thoroughly familiarised themselves with the activity description and all restrictions on our website prior to your booking.

No responsibility can be accepted by us for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question, either on our website or through your own enquiries before placing a booking. This is your responsibility.

Vouchers & Coupons

 

All vouchers and coupons are valid for 18 months from the date of purchase and must be used within this period. Bookings can be made up to 7 days a week, except re-bookings which relate to cancellations made 14 days or less prior to the arrival date, which must be made on a weekday (Monday – Friday), excluding bank holidays, in order to avoid peak times when availability is limited.  

After the expiry date the voucher cannot be used unless an extension period has been agreed with us in writing. If you wish to extend the voucher, an extension fee of £25.00 per month, per person, per package will apply from the expiry date.

Please note, if a booking is made near the expiry date of the voucher and cancelled within 14 days prior to the arrival date, the cancellation fee will apply and an extension fee will be incurred (if you wish to extend the expiry date of the voucher).

Coupon vouchers are valid for experience days only and cannot be used to purchase items within our showroom or online shop. Once your coupon voucher has expired, this is no longer available to be used (unless it has been extended, in accordance with the terms outlined above). 

Sale/ Discounted codes only apply to new direct purchases. This cannot be applied to an existing order or booking. Upgrading or amending vouchers is at the discretion of the company and is not an available option for all vouchers.

Upgrade requests must be submitted in writing to [email protected] or by calling us on 01981 580016. If a voucher upgrade is agreed upon, the cost payable is calculated based on the funds received at the time of purchase to us directly or the third party reseller minus commission and admin fees.

Complaints

If you are dissatisfied with your experience at Oldfield Forge Ltd  in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or its performance, then you must speak to a member of the team on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the team at the time and then report a complaint later.

If you take part in an activity package, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. Should you have a complaint about the actual booking process, please email [email protected].

All communications must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. Once we have gathered all the necessary information, we will then respond back to you.

Disclaimers

We shall not be held liable for any use to which the ironworks are put once such materials leave our site.

We shall also not be held liable for any personal items which are lost or stolen whilst on our site. If we subsequently locate a lost item, it will be your responsibility to either collect the item, pay postage costs or arrange for collection via a courier.

Statutory Rights

Your statutory rights are not affected.

Governing Law and Jurisdiction 

These Terms and Conditions, their subject matter and their formation, are governed by English law  

You and Oldfield Forge Ltd both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Force Majeure

Oldfield Forge Ltd will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of  Oldfield Forge Ltd, including, but not limited to acts of god, war, civil disorder or industrial dispute.​​

Variation

These Terms and Conditions may change from time to time and the most current version, at the time of your purchase, shall apply.

Third Party Rights

Unless it expressly states otherwise, these Terms and Conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

Severability

All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms and Conditions is held to be invalid or unenforceable, such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.

Waiver

Failure by Oldfield Forge Ltd to enforce any of its rights under these Terms and Conditions is not to be regarded as a waiver of those rights, unless the waiver is confirmed in writing. If  Oldfield Forge Ltd decides to waive any of its rights under these Terms and Conditions, this will not inhibit Oldfield Forge Ltd from enforcing those rights at any or all times in the future.

Entire Agreement

All vouchers purchased and bookings made will be subject to these Terms and Conditions without exception. All customers will have deemed to have made themselves aware of these Terms and Conditions and will have accepted them in their entirety and without exception as part of their booking with us.

These Terms and Conditions constitute the entire agreement between you and Oldfield Forge Ltd and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings made, whether written or oral, relating to its subject matter.

Data Protection

All personal and sensitive data that we receive will be kept and dealt with according to the Data Protection Act 2018 and the UK General Data Protection Regulation. Further details of how we collect, use and manage your personal data can be found in our Privacy Policy and Cookie Policy https://www.oldfieldforge.co.uk/cookie-privacy-policy/ .

WEBSITE TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

What’s in these terms?

These terms tell you the rules for using our website https://www.oldfieldforge.co.uk/ (our site).

Who we are and how to contact us

https://www.oldfieldforge.co.uk/ is a site operated by Oldfield Forge Limited (“We” or “Us”). We are registered in England and Wales under company number 08880994 and have our registered office at Turpins, St Weonards, Herefordshire, HR2 8QG. Our main trading address is Garway Hill, Hereford, HR2 8HA. Our VAT number is 988 7860 30.

To contact us, please email [email protected] or telephone our customer service line on 01981 580016.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

If you purchase goods or services from our site, our main Terms and Conditions of supply https://www.oldfieldforge.co.uk/terms-conditions/  will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 07/09/2023.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this Agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is for users in the UK and elsewhere

Our site is directed to people residing in the United Kingdom. However, our site may also be accessed by people located elsewhere in the world. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. The material uploaded will be governed by the appropriate policy documents put in place via the specific social media platform.

How to complain about or report content

If you are concerned about material which has been uploaded  by other users, please contact us on [email protected]. We will attempt to remove such content but cannot guarantee that this will be possible.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of supply https://www.oldfieldforge.co.uk/terms-conditions/ .

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy https://www.oldfieldforge.co.uk/cookie-privacy-policy/ .

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.