If you have a valid voucher purchased from us then in order to upgrade you need:

• A valid voucher code
• Your voucher expiry date
• To agree and make payment for the cost of the upgrade

Unfortunately, Groupon vouchers and Redletterdays/Buy a Gift vouchers are not available to be upgraded.

Vouchers cannot be downgraded or refunded.

Virgin Experience Days Vouchers have to be upgraded through Virgin directly, please contact them to upgrade your voucher.

Please email our booking team with your voucher details if you need any further clarification or would like to check further information.