FAQS & Terms

We have provided lots of information about our experience days below.
After checking the FAQ, if your question is not answered, please get in touch.

How do I check availability for my workshop online?

If you would like to have a quick look to check available dates and times for your specific workshop then please click the Book Now button shown under each experience.

After selecting the number of tickets you wish to check for, press next and this will show you our live booking calendar. Dates highlighted in green have available options to book, when selected they will show you the different time slots for that workshop. Please note our system is a live calendar and therefore availability can update frequently and weekends do sell out fast!

Any date or time highlighted in yellow is already fully booked and will only allow you to register your interest to be added to our waiting list.

Can I re-book my voucher?

We require a minimum of 14 days notice prior to your scheduled workshop date for cancellations and re-booking requests. All requests must be sent and recieved in writing to info@oldfieldforge.co.uk with your voucher/booking details.

In the event of cancellation or booking amendments made less than 14 days before the event (due to reasons including, but not limited to, medical conditions, family bereavements and family/work commitments,) or failure to attend the event, you will forfeit your booking. Unfortunately, no exceptions can be made.

In such circumstances, Oldfield Forge Ltd shall be entitled to retain full payment and shall charge an appropriate fixed cancellation fee (as outlined in the table listed within our full Terms and Conditions), which is reflective of the direct losses we would incur by losing the booking.

For the avoidance of doubt, in relation to potentially adverse weather conditions, Oldfield Forge Ltd will operate experience days only when it is safe to do so. If you wish to cancel a booking due to your perception of the weather (when we have deemed it is safe for an experience day to proceed), you will forfeit your booking.   

Group bookings of over four people require you to provide a minimum of 6 weeks’ notice, in order to re-book without incurring a cancellation charge. Please check our Cancellation Policy for more detailed information.

What is your refund policy?

We offer a full refund on unused vouchers, within 28 days of purchase. The return period will expire 28 days from the day on which you made your purchase. After the 28 days of purchase a full refund will not be permitted. Should you be deemed eligible for a refund, the absolute maximum amount you will be entitled to is the total you have paid to us and will not extend to consequential loss or claimed inconvenience or stress, howsoever caused. No exceptions are made in this regard. If you have taken part in any of our experience days packages, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim. Direct bookings with a confirmed attendance date are not eligible for a refund under any circumstances.

To receive a full refund:

  • It must be less than 28 days since you purchased your voucher.
  • You must have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.
  • If you have a voucher, the date must not have been booked yet.
  • Provide a reason for your refund. If there is not a valid reason for a refund, an admin/transaction charge will be applied. 
  • If your booking has been made after the 28 days of purchase and you wish to down grade to an alternative package,  the outstanding amount is none refundable.

If you don’t have proof of purchase, we cannot offer you a refund.

Vouchers are valid for a full 18 months from the date of purchase and must be used during this period. After the expiry date the voucher cannot be used unless an extension period has been agreed with us in writing and the appropriate extension fee has been paid. Voucher extensions are at the discretion of the company and restrict re-booking to weekdays only (excluding Bank Holidays).

For more information please see our Refund Policy.

How do I redeem a voucher?

To redeem your voucher visit our voucher page and select “redeem voucher”. On the menu shown, select where your voucher was purchased from and follow the step-by-step booking instructions. Please note there is a £1.50 booking fee.

How long are vouchers valid for?

Vouchers purchased directly from us are valid for a full 18 months from the date of purchase and must be booked and your workshop attended during this period.

After the expiry date, the voucher cannot be used unless an extension period has been purchased and agreed with us in writing. These restrictions form an important part of your contract with us and we do hope you agree they are fair and reasonable. They are imposed simply because we cannot expect to replace a cancelled booking in less than 14 days.

Groupon Vouchers are valid for 4 months and can be used to attend a workshop Monday – Friday.

Please also check with your retailer if your voucher has been purchased from a third party reseller.

What is your voucher extension policy?

Our vouchers are valid for a full 18 months from purchase therefore we are only able to offer extensions in limited circumstances at the discretion of the company.

Please email our booking team ( info@oldfieldforge.co.uk ) with your voucher information and request in writing to be assessed. If agreed upon, payment of our extension fee is required and your workshop booking is restricted to attend on a weekday only within your new expiry date.

We operate with limited spaces on weekends and therefore can only accommodate valid voucher requests for these workshops. Please refer to our full Terms and Conditions agreed to upon purchase for additional information.

Will I receive a gift voucher?

E-Vouchers are automatically sent to the email address entered for all of our voucher purchases. We also offer premium printed gift vouchers available to purchase for £6.00 with 1st class Royal Mail delivery included.

The forge does not accept any responsibility for lost vouchers via Royal Mail. All of our premium printed gift vouchers are posted out the next working day to the order details provided. Please note we are unable to deliver to an alternate address and you will receive the voucher inside a sleeve suitable for gifting to your recipient.

Can I upgrade my voucher?

If you have a valid voucher purchased from us then in order to upgrade you need:

  • A valid voucher code
  • Your voucher expiry date
  • To agree and make payment for the cost of the upgrade

Unfortunately, Groupon vouchers and Redletterdays/Buy a Gift vouchers are not available to be upgraded.

Vouchers cannot be downgraded or refunded.

Virgin Experience Days Vouchers have to be upgraded through Virgin directly, please contact them to upgrade your voucher.

Please email our booking team with your voucher details if you need any further clarification or would like to check further information.

Can I book a Groupon voucher for the weekend?

We are sorry Groupon vouchers are available at a highly discounted rate and therefore do have to be used Monday – Friday and within the four months they are valid for. Extensions are not possible for Groupon voucher bookings.

What items can I forge if I have a Groupon voucher?

Groupon vouchers are running at a highly discounted rate and therefore are limited to the available items you can forge during your workshop. Unfortunately Groupon vouchers are not able to be upgraded to other experience packages.

You can choose to forge one of the below:

  • Beam hooks
  • Bottle Opener
  • Scroll Knife

What is the largest group size you can book?

The largest group we can currently accommodate is 22 people.

Do you offer Blue Light or Armed Forces discount?

We are sincerely sorry, as much as we appreciate your hard work and effort in looking after the country, we are unable to offer any discount on our vouchers.

Can disabled people attend forging experiences?

Yes, of course, nobody is excluded from our packages! We do recommend you speak directly to our office to run over your visit to ensure we are fully equipped for you on your visit.