FAQS & Terms

We have provided lots of information about our experience days below.
After checking the FAQ, if your question is not answered, please get in touch.

Can I re-book my voucher?

We require a minimum of 14 days cancellation notice prior to your scheduled arrival date.

In the event of cancellation or booking amendments made less than 14 days before the event (due to reasons including, but not limited to, medical conditions, family bereavements and family/work commitments,) or failure to attend the event, you will forfeit your booking. Unfortunately, no exceptions can be made.

In such circumstances, Oldfield Forge Ltd shall be entitled to retain full payment and shall charge an appropriate fixed cancellation fee (as outlined in the table below), which is reflective of the direct losses we would incur by losing the booking.

For the avoidance of doubt, in relation to potentially adverse weather conditions, Oldfield Forge Ltd will operate experience days only when it is safe to do so. If you wish to cancel a booking due to your perception of the weather (when we have deemed it is safe for an experience day to proceed), you will forfeit your booking.   

Group bookings of over four people require you to provide a minimum of 6 weeks’ notice, in order to rebook without incurring a cancellation charge. Please check our Cancellation Policy for more information.

Can I upgrade a voucher?

If you have taken a fancy to one of our other experience packages, we can of course upgrade you to that particular package. In order to upgrade you need:

  • A valid voucher or coupon
  • The details of your voucher
  • To agree on the upgrade cost

Unfortunately, Groupon vouchers and Redletterdays/Buy a Gift vouchers are not available to be upgraded. Vouchers can be upgraded, however, they cannot be downgraded or refunded.

Virgin Experience Days Vouchers have to be upgraded through Virgin themselves.

Please contact our booking team if you need further clarification.

Do I have to book a date or can I just leave it for the recipients to book?

If you are not sure when the lucky recipient/recipients are free to use their voucher. Please do not worry, select ‘purchase as a gift voucher’ and this gives them up to 18months to book with us.  Oldfield Forge Experience Day’s is open 7 days a week all year round and close for two weeks at Christmas. Weekends, do have to be booked well in advance.

What does the gift voucher look like?

Our e-vouchers are sent automatically on purchase to the email address provided. If you would like to have a gift receipt, please email our booking team and they will happily forward this for you to personalise and add to the e-voucher.

Here is more information about our vouchers

When is a voucher sent?

EVoucher on complete of purchase or our £5.00 vouchers are available for posting – First class – £.97p or second class free
The forge does not accept any responsibility for lost vouchers via royal mail. All vouchers are posted out the next working day or the same day if ordered before midday.

How long are vouchers valid for?

Vouchers are valid for a full 18 months from the date of purchase and must be used during this period.

After the expiry date, the voucher cannot be used unless an extension period has been agreed with us in writing. These restrictions form an important part of your contract with us and we do hope you agree that they are fair and reasonable. They are imposed simply because we cannot expect to replace a cancelled booking in less than 21 days.

Please note Groupon Vouchers are valid for 4 months Monday – Friday.

Can I upgrade a Groupon voucher?

We are sorry Groupon vouchers are running at a discount rate and do have to be used Monday – Friday in between the four months they are valid for. For this reason, we do not allow upgrades to weekends or other experience packages.

Why isn’t my voucher code recognised?

Please don’t worry, sometimes that happens. Email our booking team and they will assist you with this booking. 

How do I redeem a voucher?

To redeem your voucher visit our voucher page and select redeem a voucher. Please note there is a £1.50 booking fee. Select where your voucher was purchased from and follow the step-by-step booking instructions.