We require a minimum of 14 days cancellation notice prior to your scheduled arrival date.
In the event of cancellation or booking amendments made less than 14 days before the event (due to reasons including, but not limited to, medical conditions, family bereavements and family/work commitments,) or failure to attend the event, you will forfeit your booking. Unfortunately, no exceptions can be made.
In such circumstances, Oldfield Forge Ltd shall be entitled to retain full payment and shall charge an appropriate fixed cancellation fee (as outlined in the table below), which is reflective of the direct losses we would incur by losing the booking.
For the avoidance of doubt, in relation to potentially adverse weather conditions, Oldfield Forge Ltd will operate experience days only when it is safe to do so. If you wish to cancel a booking due to your perception of the weather (when we have deemed it is safe for an experience day to proceed), you will forfeit your booking.
Group bookings of over four people require you to provide a minimum of 6 weeks’ notice, in order to rebook without incurring a cancellation charge. Please check our Cancellation Policy for more information.