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Privacy Policy

Oldfield Forge Ltd is family run business. For simplicity throughout this notice, ‘we’ and ‘us’ means Oldfield Forge Ltd and its brands. ‘You’ and ‘your group’ means you and your party members or anyone for whom you are making a booking.

 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. We collect some personal data, for example when you book an activity with us, use our website or contact us. When using the term ‘personal data’ in our Privacy Policy, we mean information that relates to you (or member of your group) and allows us to identify you (or members of your group), either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your itinerary such as your booking reference number or information on how you use our website or how you interact with us.

  1. BY USING THIS SITE YOU ACCEPT THESE TERMS

1.1 By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

1.2 If you do not agree to these terms, you must not use our site.

 

  1. WHAT INFORMATION DO WE COLLECT?

2.1 We may collect, store and use the following kinds of personal data:

2.1a information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

2.2b information relating to any transactions carried out between you and Us on or in relation to this website, including information relating to any services;

2.2c information that you provide to us for the purposes of registering with Us (this includes use of www.oldfieldforge.co.uk website shop);

2.2d information that you provide to Us for the purpose of subscribing to our website services, email notifications and/or newsletters; and

2.2e any other information that you choose to send to Us.

Requesting information or booking quotation

Your name, contact details and query will be recorded when you fill out a contact form. We will use your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Making a booking

If you have a booking with us we may have records of your name, gender, date of birth, email and telephone number(s). We hold details of your interactions with us through conversations with our sales and support teams, on centre, or online. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of bookings you made, items added to your basket, voucher redemptions and how and when you contact us.

Organisation of your activity

We hold copies of documents and information you provide. This may include details of your full name, address, date of birth and facial image. Some of the personal data we hold for your party members may include for example party member’s name, gender, date of birth and dietary requirements. We presume you have gained the necessary consent from party members / parents / guardians to use their personal data.

Contact Post- Event

We retain your comments, feedback and product reviews. We hold your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

  1. COOKIES

3.1 A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

3.2 We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to keep track of you whilst you navigate the website, and will use the persistent cookies to enable our website to recognise you when you visit.

3.3 Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

3.4 Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites, including this one.

 

  1. USING YOUR PERSONAL DATA

4.1 Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

4.2 We may use your personal information to:

4.2a administer the website;

4.2b enable your use of the services available on the website;

4.2c send you email notifications which you have specifically requested;

4.2d send to you our newsletter and other marketing communications relating to our business which We think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform Us at any time if you no longer require marketing communications);

4.2e send to you goods purchased via the website, and supply to you services purchased via the website;

4.2f send you statements and invoices to you and collect payments from you;

4.2g send you general commercial communications;

4.2h deal with enquiries and complaints made by or about you relating to the website;

4.2i we will never provide your personal information to any third parties for the purpose of direct marketing; and

4.2j all our website financial transactions are handled through our payment services provider, WorldPay. You can review the WorldPay privacy policy at www.WorldPay.com. We will share information with WorldPay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

 

  1. DISCLOSURES

5.1 We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractor insofar as reasonably necessary for the purposes as set out in this privacy policy.

5.2 In addition, We may disclose information about you:

5.2a to the extent that We are required to do so by law;

5.2b in connection with any legal proceedings or prospective legal proceedings;

5.2c in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

5.2d to the purchaser (or prospective purchaser) of any business or asset which We are (or are contemplating) selling.

5.2e Except as provided in this privacy policy, we will not provide your information to third parties.

  1. INTERNATIONAL DATA TRANSFERS

6.1 Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

6.2 You expressly agree to such transfers of personal information.

  1. SECURITY OF YOUR PERSONAL DATA

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide to Us within the EEA on our secure servers. All electronic transactions you make to or receive from Us will be encrypted.

7.3 Data transmission over the internet is inherently insecure, and We cannot guarantee the security of data sent over the internet.

7.4 You are responsible for keeping your password and user details confidential. We will not ask you for your password.

 

  1. POLICY AMENDMENTS

8.1 We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

 

  1. YOUR RIGHTS

9.1 You may instruct Us to provide you with any personal information We hold about you. You may instruct Us not to process your personal data for marketing purposes by email at any time.

 

  1. THIRD PARTY WEBSITES

10.1 Oldfield Forge Ltd websites will contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

  1. UPDATING INFORMATION

11.1 Please let Us know if the personal information which We hold about you needs to be corrected or updated.

 

  1. CHANGES TO THESE TERMS

12.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

 

  1. CHANGES TO OUR SITE

13.1 We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities, or for any other reason that in our absolute discretion We deem necessary.

 

  1. SUSPENSION OR WITHDRAWAL OF OUR SITE

14.1 Our site is made available free of charge.

14.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

14.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

  1. HOW YOU MAY USE MATERIAL ON OUR SITE

15.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

15.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

15.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

15.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

15.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

15.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

  1. VIRUSES

16.1 We do not guarantee that our site will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

 

  1. CONTACT

17.1 If you do have any questions about this privacy policy or our treatment of you date, please write to us, Oldfield Forge Ltd, Garway Hill, Hereford, HR2 8HA

 

  1. WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTE?

18.1 These terms of use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction in the event of any dispute which arises in connection with these terms.

 

  1. DATA CONTROLLER
  2. 1The data controller responsible for our website is Oldfield Forge Ltd.